Faq

FAQ

Frequently Asked Questions

Everything you need to know about our cat litter, pet pads, OEM/ODM services, sourcing process, and global shipping—helping you make informed decisions with confidence.

What does Qingdao Acmic Technology Service Co., Ltd. do?

We are a factory-based manufacturer of premium pet products in Qingdao, China. We produce cat litter — tofu, bentonite, and silica crystal — as well as dog care essentials, with full OEM/ODM capabilities. From manufacturing and quality control to packaging and global export, we handle everything in-house and ship directly to brands and distributors across five continents.

Where are you located?

Our office is located at No. 1001025, Building 56, Zhengyang Road, Chengyang District, Qingdao City, China. Qingdao is one of China’s leading hubs for pet product manufacturing and export.

Are you a manufacturer or a trading company?

We are a factory-based manufacturer in Qingdao, China. We own our production facility and manage the full process in-house — from formula development and manufacturing to quality control, packaging, and export logistics. You work directly with the factory, with one dedicated team handling everything from your first sample to final delivery at your door.

What languages do you communicate in?

We communicate fluently in English and Chinese. We are experienced working with clients across Europe, Russia, South America, and other international markets.

What products do you supply?

We supply a full range of pet products including:

Tofu cat litter
Bentonite cat litter
Silica crystal cat litter
Cassava cat litter
Mixed cat litter
Dog pee pads / pet hygiene pads
OEM/ODM custom pet products

Can I request a product that is not listed?

Yes. If you have a specific product requirement, contact us and we will assess whether we can source it through our factory network.

Are your products safe for pets?

All products we supply are manufactured using pet-safe, non-toxic materials. We work only with production facilities that meet international safety and quality standards.

Do you offer eco-friendly or biodegradable options?

Yes. Our tofu and cassava cat litters are plant-based, biodegradable, and environmentally friendly — suitable for markets where sustainability is a priority.

Can you produce products under my brand name?

Yes. We offer full OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We can produce products with your logo, custom packaging, label design, and specific product formulations.

What is the difference between OEM and ODM?

OEM means you provide the design or specification and we manufacture to your requirements. ODM means we develop the product design for you, which you then sell under your own brand.

Can I customize the packaging, scent, or formula?

Yes. We offer flexible customization including packaging design, bag size, scent, clumping formula, and product weight. Our team will work with you to meet your market requirements.

How long does it take to develop a custom product?

Sample development typically takes 7–14 business days depending on the complexity of the customization. Mass production timelines are discussed after sample approval.

What is your minimum order quantity?

MOQ varies by product type. Please contact us directly for specific MOQ details — we are flexible and happy to discuss options for new partners starting with smaller volumes

Can I place a small test order before committing to larger volumes?

Yes. We understand that new partnerships require trust-building. We encourage trial orders so you can verify product quality before scaling up.

Can I request product samples before placing an order?

Yes. We strongly recommend requesting samples before committing to a bulk order. Please contact us to discuss sample availability and shipping arrangements.

Do samples cost anything?

Sample costs and shipping fees vary depending on the product and destination. Contact us and we will provide full details

How long does it take to receive samples?

Sample production takes 3–7 business days, plus international shipping time depending on your location.

How do you ensure product quality?

We conduct quality inspections at multiple stages — including raw material checks, in-production inspections, and final pre-shipment checks — before any order leaves the factory. We work only with facilities that meet consistent quality standards.

Do your products have certifications?

Our products can be supplied with relevant certifications depending on your market requirements. Please specify which certifications you need (e.g. CE, MSDS, SGS, ISO) when making your inquiry and we will confirm availability.

What happens if I receive a defective product?

We take quality issues seriously. If you receive products that do not meet agreed specifications, contact us immediately with photographic evidence and we will work to resolve it promptly — through replacement, refund, or credit, depending on the situation.

How do I get a price quote?

Contact us via email at info@acmictechsolutions.com or through our website contact form. Provide details about the product, quantity, and any customization requirements and we will respond within 24 hours.

What currency do you quote in?

We quote in USD (US Dollars) as standard. Other currencies can be discussed on request.

What payment methods do you accept?

We accept T/T (bank transfer), and other payment methods can be discussed depending on order size and partnership history.

Do you require a deposit?

Yes. Typically we require a 30% deposit before production begins, with the remaining 70% paid before shipment. Terms may vary for long-term partners.

Which countries do you ship to?

We ship worldwide, with established routes to Europe, the United Kingdom, Russia, South America, and other regions.

What shipping methods do you offer?

We offer sea freight (FCL and LCL), air freight, and express courier depending on order size, urgency, and destination.

How long does shipping take?

Shipping times depend on the destination and method:

Sea freight to Europe: approximately 25–35 days
Air freight: 5–10 days
Express courier: 3–7 days

Q: Who handles customs and import duties?

We ship on EXW, FOB, or CIF terms depending on your preference. Import duties and customs clearance at the destination are typically the buyer’s responsibility unless otherwise agreed.

Can you provide shipping documents for customs clearance?

Yes. We provide all standard export documents including commercial invoice, packing list, bill of lading, and certificate of origin. Additional documents can be arranged on request.

How quickly do you respond to inquiries?

We aim to respond to all inquiries within 24 hours on business days.

Who will be my point of contact?

You will have a dedicated account contact who will manage your inquiries, orders, and after-sales support from start to finish.

Do you offer after-sales support?

Yes. Our partnership does not end at delivery. We provide ongoing after-sales support including feedback resolution, reorder assistance, and product improvement consultation.

How do I start working with Acmic Tech Solutions?

It’s simple:

Contact us with your product requirements
We send you a quote within 24 hours
Request samples to verify quality
Approve samples and confirm your order
We handle production, QC, and delivery

How do I contact you?

You can reach us at:

Email: info@acmictechsolutions.com
Phone: +86 18366213173
Website: acmictechsolutions.com
Address: No. 1001025, Building 56, Zhengyang Road, Chengyang District, Qingdao City, China

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Frequently Asked Questions

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